Here’s a list of frequently asked questions (FAQ) that are asked a lot by our Kopi Luwak customers, this Questions and Answers may help you to understand more about our product!
FAQ for Kopi Luwak Coffee
- What is Luwak coffee?
- Luwak coffee, also known as Kopi Luwak, is made from coffee beans that have been eaten and excreted by the Asian palm civet. This unique process is believed to enhance the flavor of the coffee.
- How is Luwak coffee produced?
- The production process involves the civet selecting ripe coffee cherries, which are then digested. The beans are collected from the feces, cleaned, and processed to create the final product.
- Is Luwak coffee ethical?
- We prioritize ethical sourcing and work with farmers who treat civets humanely. We encourage sustainable practices to ensure the well-being of the animals and the environment.
- What are the health benefits of Luwak coffee?
- Luwak coffee is rich in antioxidants and may have various health benefits, including improved digestion and enhanced mental alertness.
- How should I brew Luwak coffee?
- For the best flavor, we recommend using a French press, pour-over, or espresso method. Use fresh, filtered water and adjust the coffee-to-water ratio to your taste preference. (How to Brew Kopi Luwak)
- What is the shelf life of Luwak coffee?
- When stored in a cool, dry place in an airtight container, Luwak coffee can last for several months to a year for luwak green coffee beans. For optimal freshness, consume it within three months of opening.
- Do you offer international shipping?
- Yes, we offer international shipping. Please reach out to us by email for details on delivery times and costs.
- What payment methods do you accept?
- We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. For Big Purchase, we can do LC, D/P, and other INCOTERMS.
- Can I return or exchange my order?
- Yes, we have a return and exchange policy. If you are not satisfied with your purchase, please contact our customer service within a specified period for assistance.
- How can I contact customer support?
- You can reach our customer support team via email at info@originalluwak.com or through our contact form on the website.
- Do you offer discounts for bulk purchases?
- Yes, we offer discounts for bulk orders. Please contact us for more information on pricing and availability.
- Where can I find more information about your products?
- Detailed information about our products can be found on our website, including descriptions, brewing tips, and customer reviews. (Luwak Coffee)
- Are there any special promotions or offers?
- We frequently run promotions and special offers. Subscribe to our newsletter or follow us on social media to stay updated.
- What makes Original Luwak different from other coffee brands?
- Our commitment to quality, ethical sourcing, and unique flavor profiles sets us apart. We ensure that our coffee is sourced from reputable farms and processed with care.
- Can I subscribe for regular deliveries?
- Yes, we offer subscription services for regular deliveries. You can choose your preferred frequency and enjoy fresh Luwak coffee delivered to your door.
- Do you have Certification for Kopi Luwak Coffee?
- Yes, we have certification for our Luwak Coffee. Our luwak coffee is sourced from the wild, so that no harm to the luwak (civet) or caged luwak on the coffee processing. We get our 100% original wild Luwak certificate from the Indonesia Coffee Association.
- Is your Luwak Coffee Halal?
- Our Kopi Luwak Coffee is 100% halal, we hygienically process the kopi luwak to ensure the beans are fully cleaned before we roast them. We got the Kopi Luwak Coffee halal certificate from Majelis Ulama Indonesia (MUI)
If your questions are not answered on this page, please contact us at info@originalluwak.com